Production times are longer than usual due to industry-wide supply disruptions. (COVID19)
FAQ
Frequently Asked Questions
Frequently Asked Questions
- What kind of files are acceptable by Hopeful Prints ?
Check these prepress guidelines before uploading to our website:
Your images and artwork should be at least 300 dpi.Images that are created at 300 dpi will print crisp and clear on our offset press. Image editing programs such as Adobe Photoshop will allow you to check image resolution. Make sure to create images at the final print size for best quality, as enlarging an image will affect the resolution.
Set your document color profile to CMYK. Offset printing requires a CMYK color mode (also called “process color” or “four color”). Files submitted in other color modes (such as RGB) may have significant shifts in color on the final printed piece.
We accept the following file formats:
• PDF (file_name.pdf)**
• JPEG (file_name.jpg)
• PNG (file_name.png)
• Adobe Photoshop (file_name.psd)
• TIFF (file_name.tif)*
We also accept others, just ask.
- Do I need to send my fonts also?
No, you should flatten your image before sending it to us (unless we are assisting with the design layout).
- What type of payment methods do you accept?
We gladly accept American Express, Visa, Master Card and Discover.
We use Pay Pal as our credit card processor, simply because they have been around the longest and known to be trust worthy with customer's information and credit cards.
see more here:
https://www.paypal.com/us/webapps/mpp/about
Feel safe knowing that our website is protected with a SSL Certification: An SSL (Secure Sockets Layer) certificate is a digital certificate that authenticates the identity of a website and encrypts information sent to the server using SSL technology. Encryption is the process of scrambling data into an undecipherable format that can only be returned to a readable format with the proper decryption key.
- Can I get a full refund?
All sales are final, While we do not give refunds, however If you are unsatisfied with the product (error on our part) or believe that you received a defective product, we will replace the defective product at our cost.
Hopeful Prints does not offer any compensation for customer errors under Limited Warranty for Products Ordered.
Be sure to check your artwork before printing.
WHAT IS A CUSTOMER ERROR?
Customer errors include incorrect file submission in accordance with our specifications, duplicate orders, customer misunderstandings of turnaround time, slight color variances within four-color (CMYK) industry standards for pleasing color, designs not within stated cutting and folding tolerances, undeliverable packages/third delivery attempts.
Hopeful Prints cannot and does not check any submission for spelling, grammar or any other textual errors. The design will be printed as it appears during the approval step. It is the sole responsibility of the customer to ensure that all materials submitted for printing are formatted correctly and free of spelling or grammatical errors.
Refused or undeliverable orders that are on time are not the responsibility of Hopeful Prints, and are not eligible for reprint, store credit or refund.
Hopeful Prints does not refund, cancel or credit if the service failure is caused, in whole or in part, by weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, or other circumstances beyond our control.
- Do you charge for matching envelopes?
We currently have a FREE matching envelopes promotion available that will end soon.
After that there is a $5.00 per 100 envelopes charge.
- How do I contact customer service
- What shipping options do I have
We primarily ship with UPS. However, we can also ship FedEx, and US Postal Service. Simply give us your deadlines and we will work with you to get your project delivered in a timely, cost efficient manner.
- Can I receive a proof prior to print?
Yes, Look for the option on the product page
Look for: Manually Processed, PDF Proof within 24 hrs.
- How Can I Help?
Shop products on the website.
Order face coverings for give-a-ways in the community.
Spread the word or tell a friend
Businesses can buy products and distribute to employees and customers as a way to advertise and give back.
- I don't see what I need?
Contact us here www.hopefulprints.com/Contact
